Corrections Policy

How to report an issue

Email editor@skaftafell.org with the subject line Correction. Identify the relevant page and quote the statement that needs review. Explain why it is inaccurate, incomplete or outdated and link to supporting evidence.

How we review a report

We may contact the sender for clarification, but we do not require a reporter to accept our final wording. If evidence remains genuinely uncertain, the page may describe the uncertainty rather than choosing an unsupported side.

• Confirm the exact published wording and page version.
• Check the source supplied by the reporter.
• Compare it with the responsible official or first-party source.
• Consider whether the issue changes the reader's likely decision.
• Update, clarify, qualify or retain the wording based on the evidence.

Material corrections

A material error is one that could meaningfully affect safety, access, cost expectations, booking choice, route selection or understanding of our independence. Examples include the wrong meeting location, incorrect seasonal availability, a misleading glacier name or an inaccurate claim about official affiliation.

Material corrections are made as soon as reasonably practical and may include a dated note explaining what changed. The page's last-checked date is updated when the review is substantive.

Minor and routine changes

Spelling, grammar, formatting, accessibility labels, broken links and wording improvements that do not change the meaning may be corrected without a separate notice.

Routine updates to layout, navigation or search metadata are not correction events unless they also alter a factual claim.

Disagreements and commercial pressure

A request from a featured operator receives the same evidence review as a request from any reader. We do not remove accurate limitations merely because they are commercially inconvenient.

If a company disputes a fair editorial conclusion rather than a factual claim, we may retain the conclusion while clarifying its basis. Paid relationships do not create a right to pre-publication approval.

Urgent safety information

If you are reporting an immediate on-location danger, contact the responsible authority or Icelandic emergency services first. A website correction process is not an emergency channel.

We can update general guidance after the urgent issue has been directed to those able to act on the ground.